Shipping processing time varies depending on product ordered:
- Ink and Pretreat: Ships same day if ordered by 12:30pm Arizona Time
- Parts, Electronics and Accessories: Ship within 2-3 business days.
- Complete Printers and Kits: Ship within 3 - 15 business days. Email for current times.
Please note these are general guidelines, we will contact you if we have longer than normal ship times.
International shipments may take an additional 5 business days to process and ship.
We typically use the service selected unless an equivalent is available. For example UPS and Fedex may be interchanged.
All Complete Printers will be shipped via freight truck in a wood shipping crate. Please keep the shipping crate.
Customer is always responsible for paying shipping charges to and from OpenDTG.
Customer is responsible for all taxes and tariffs when importing into their country.